Get in touch

If you have a question or need some help with your order please get in touch via the email address below.

info@inessence-candles.com

If it is regarding an order recently made please include:
Your name
Order number
Address

Refunds & Returns

Due to the nature of the items being personalised and made to order, no refunds or returns are accepted unless the item is damaged, broken, faulty or due to an error made by us.

You may cancel your order at anytime before dispatch

To request a cancellation or to request a refund for a faulty item please email

info@inessence-candles.com

Please include:
Your name
Order number
Address
Reason for request
(including photographic evidence if the order is damaged or faulty)